Frequently Asked Questions
Do I need to sign a rental agreement?
Yes. All rentals require signing our Framework Equipment Rental Agreement prior to equipment handover.
By booking or paying for equipment, you confirm your intent to enter into the agreement. The rental becomes valid once the agreement has been signed and the equipment is handed over.
You can review the full agreement here and sign it digitally or on the spot: Framework Equipment Rental Agreement .
Can I get a discount?
Yes. Bookings of more than three consecutive days may qualify for discounted pricing. Please contact us directly to request a custom offer.
What are your pickup and return hours?
Standard handovers take place Monday–Friday, 10:00–18:00. Pickup or return outside these hours can be arranged in advance.
How is a rental day calculated?
A rental day is counted as a 24-hour period unless otherwise agreed beforehand.
What happens if equipment gets damaged?
In the event of physical damage or negligent handling, the renter is responsible for covering repair costs or compensating up to the full market value of the product.
Compensation also applies to any accompanying items such as bags, cases, lens caps, cables, or other accessories that are lost or damaged.
How can I pay?
Payment can be made:
- On-site (cash or bank transfer)
- Via invoice
- Through online checkout on our website
Is subleasing allowed?
Subleasing, transferring, or lending equipment to third parties is strictly prohibited without prior written permission.
How do weekend rentals work (Friday pickup)?
If there are no weekend bookings, equipment picked up on Friday may be returned by Monday at 10:00 and will count as one rental day.
If returned after Monday 10:00, it may count as two rental days. In certain other cases, weekend returns may be requested.
Can I pick up or return outside normal hours?
Yes — early pickup or late return is possible if arranged in advance.
When do I need to pay?
Rental pricing is agreed before pickup. Payment must be received prior to equipment handover unless otherwise agreed.
What happens if I return the gear late?
Late returns without prior approval are charged as an additional rental day. If the delay causes financial loss or impacts another booking, additional compensation may apply.
Who is responsible for the equipment during the rental period?
You are fully responsible for the equipment from the moment it is handed over until it is returned and inspected. Loss, theft, damage, or missing components must be compensated.
How should I return the gear?
Equipment must be returned:
- Complete (including all accessories)
- Clean
- In the same condition as received (normal wear and tear excepted)
We may document handover and return with photos or video for transparency.
Do I need an ID to rent?
Yes. A valid ID card or passport is required at pickup.
What if something doesn’t work or gets damaged during the rental?
Please contact us immediately if equipment malfunctions, is damaged, lost, or if you anticipate a late return.